Level 2 PC Technician Job Description from krishna's blog

Level 2 PC Technician Job Description

Level 2 PC Technician configure, troubleshoot, and monitor the functioning of personal computers and server systems, undertake pre-emptive maintenance on telecommunication equipment, escalate issues which are unresolved, aid other teams in supporting different operating systems, besides Wide Area Network (WAN) and Local Area Network (LAN), and respond to phone calls, messages and e-mails relating to system issues or hardware problems.

Their duties also include keeping abreast of equipment and hardware contracts, deploying products quickly to address crucial business needs of an organization, providing help with network issues, working along with other members of the IT team to install new software, providing assistance in maintaining inventory of peripheral devices of all systems, creating documentation of computer hardware issues and troubleshooting, and having comprehensive knowledge of one of the latest versions of operating systems, such as Windows or macOS or UNIX/Linux. 

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By krishna
Added Feb 12



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